DSpace Repository :: Browsing by Author "Ojera, Patrick B."

Browsing by Author "Ojera, Patrick B."

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Application of the Marketing Concept and Performance of Supermarkets in Kisumu City, Kenya
(Greener Journal of Business and Management Studies, 2013-09-30) Ojera, Patrick B.; et.al
This paper sought to examine the relationship between the application marketing concept and performance of retail supermarkets in Kisumu City, Kenya. The study adopted descriptive survey design to explore the above relationship. Stratified simple random sampling technique was used to select a sample of 162 employees out of a population of 410 employees. A self administered structure and semi structure Questionnaires were used to obtain primary data from the field. The Regression results showed that 39.8% or (R2 =0.398, p<0.05) of variation in retail supermarkets’ financial performance was explained by the application of the Marketing Concept and 52.5% (R2 =0.525, p<0.05) of non-financial performance.The study provided an exposition of the Marketing Concept application by supermarkets by concluding that it exerted a significant influence on both non-financial performance and financial performance measures. To the academia, the output will contribute to enriching the knowledge base particularly in the field of Marketing Concepts and its performance consequences in the context of emerging and developing economies.
Contribution of Foreign Direct Investment on the Growth of Agro-Processing Sector :
(European Journal of Business and Management, 2015-12-31) Ojera, Patrick B.; et.al
World Investment Report’s like United Nations Conference on Trade and Development (UNCTAD) detail trends in global foreign direct investments in which Kenya is ranked below its neighbours and other emerging markets. This study evaluated the contribution of Foreign Direct Investment on the growth of Agro-Processing Sector. The objectives of the study were to determine the extent of use of FDI and its contribution on the growth of Agro processing sector. This study adopted a survey design. The study target population was 350 respondents. Sample size was 78 respondents selected using simple random sampling. A structured questionnaire was used to collect data which was analyzed using descriptive statistics, regression analysis and a 5 point Likert scale. Study results showed that Foreign Direct Investment in the Agro processing Sector influenced technology spill over, creation of employment opportunities and resource improvement; FDI accelerated to a greater extent growth in the sector; and a positive relationship existed between FDI and growth of the agro processing sector; correlation oefficients determined confirmed a positive association between FDI and growth of the sector where production volumes and profit are output variables that measure growth in the agro-processing sector.
Current State of Sustainability Reporting:
(EJBMR, European Journal of Business and Management Research, 2020-04-30) Ojera, Patrick B.; Odoyo, Collins O.
Corporate sustainability reporting, also known as Triple-bottom-line reporting, involves reporting nonfinancial and financial information to a broader set of stakeholders than just shareholders and seek to fortify an organization’s ability to manage key risks. The current case is that, the quality, rigor, and utility of sustainability reporting remains contentious with concerns about the suitability of the criteria or standards used to prepare the reports. Despite the rapid increase in the number of companies around the world adopting Global Reporting Initiative standards, little is known about the extent of practice of corporate sustainability reporting in public universities in Kenya. The study selected five universities that had their 2017-18 audited financial reports available online for the readers, which served as the main source of secondary data. The guidelines on corporate sustainability reporting was derived from literature review, which provided key indicators upon which the data from each university was evaluated. It was observed that almost all the institutions recognize the critical role of both internal and external independent audit of financial statements. In conclusion, financial reporting sustainability is guided by strict compliance to the factors of sustainability.
Effect of Budgetary Control on Financial Performance:
(IOSR Journal of Economics and Finance (IOSR-JEF), 2021-10-30) Ojera, Patrick B.; et.al
Manufacturing sector plays a vital role in providing livelihoods and national revenues, incomes, employment and foreign exchange savings to Kenya. The core problem affecting Kenya sugar industry is the persistent deterioration in profitability and liquidity. At the moment, five public-owned mills are indebted to the tune of over One hundred billion shillings. Budgetary control is one of the major technic used in planning and control function of any organization. Previous research has been done on the effect of budgetary control on financial performance of other institutions. However, no research has been done on its effect on financial performance of sugar manufacturing companies. The general objective was to investigate the effect of budgetary control on financial performance through a comparative study of sugar manufacturing company in western Kenya. The specific objectives were: to examine the effect of budgetary planning, budgetary implementation, budgetary variance analysis and budgetary evaluation on financial performance of sugar manufacturing companies. A descriptive survey research design was applied. Purposive sampling was used to select individual respondents to participate in the study; respondent was staff dealing with finance and budgeting cost centers. A sample of respondents was collected from Butali and Nzoia Sugar Company (this represents public and private sector in western region). Primary data was used while the instrument of data collection was questionnaires. Descriptive statistics and inferential statistics analyses were used. The survey under descriptive analysis revealed that, budgetary planning had a direct positive impact on financial performance, budgetary implementation had a direct positive impact on financial performance, budgetary variance analysis had a direct positive impact on financial performance and budgetary evaluation had a direct positive impact on financial performance. In conclusion, budgetary control is key to financial performance process of the firms analyzed in the survey and therefore the survey recommends that all the budgetary control processes should apply as a tool for financial control. The study recommends that there is a gap to focus on other factors that could influence financial performance after having looked at budgetary control that is well functional but the industry is still persistent deterioration in profitability and liquidity accompanied with a lot of debts.
Effect of Business Risk on Performance of Deposit Taking Saccos in North Rift Counties, Kenya
(International Journal of Finance, Accounting and Economics (IJFAE), 2020-10-30) Ojera, Patrick B.; et.al
Saccos perform an important role in the financial sector in Kenya by providing savings and credit services to a large portion of the population. Dividend decision is the policy that the management formulates in regard to earnings for distribution as dividends among shareholders. The determinants of dividend decisions include, Sacco returns, Sacco size, business risks, growth opportunities among others. Saccos and more so deposit taking Saccos need to issue dividends to their members. Deposit taking Saccos in Kenya and the North Rift in particular has to adjust their way of doing business in order to maximize the shareholder value and increase the market share. The main purpose of this study is to establish the determinants of dividends policy decisions on performance of deposit taking Saccos’ in North Rift Counties, Kenya. Specifically, the study determined the effect of business risk on performance of deposit taking Saccos’ Rift Counties in Kenya. The study was guided by Agency theoy. The target population was all nine Saccos that had been registered by SASRA in the North Rift Region by the end of July 2018. The respondents included all the management and board members of the deposit taking Saccos in the North Rift Region. Primary data and secondary data was used and the data was collected using open ended questionnaires. Data was be analysed using both descriptive and inferential statistics. The SPSS Version 24 was used to aid in the data analysis. The study established that Sacco returns had a positive and significant effect on performance of deposit taking Saccos (β= 0.170; p< 0.05). The findings of the study were of great significance to managers and policy makers to make policies which enhances the performance of the Saccos. The finding also does provide input for future academic works to be conducted on the Sacco performance.
The Effect of Competitive Advantage on the Relationship between Strategic Change and Performance of Firms in the Alcohol Industry in Kenya
(iJARS GROUP, 2016-06-15) Ojera, Patrick B.; et.al
This paper examined the effect of competitive advantage on the relationship between strategic change and firm characteristics on performance of firms in the alcohol industry in Kenya. Previous studies dwelt on effect of limited aspects of strategic change such as marketing leaving out critical aspects like scope of strategies, resource deployment patterns and competitive advantages. The study was underpinned by the Resource-Based Theory (RBT). The study adopted a mixed method survey research design using qualitative and quantitative methods. The population was 25 local firms registered by Kenya Revenue Authority by 2012 and approved by National Authority for the Campaign Against Alcohol and Drug Abuse, (NACADA) by 2015. A saturated sample consisted of 100 respondents to get primary data. Correlation and regression analysis were used to determine the relationship between competitive advantage and organizational performance. Pearson correlation was used to describe how the variables were related and the strengths of the relationship between competitive advantage and organizational performance. Findings revealed that there was a fairly strong significant positive correlation between competitive advantage and organizational performance.
Effect of Financing Decisions on Performance of Housing Cooperative Societies in North Rift Counties, Kenya
(Africa International Journal of Multidisciplinary Research (AIJMR), 2020-10-30) Ojera, Patrick B.; Oseno, Ben; Ronoh, Hellen Jerubet
Housing is one of the largest concerns facing most countries of the world, where the increase in the numbers of the population are not corresponding with the available housing facilities. The huge demand of housing has resulted in making the housing sector to be one of the lucrative sectors to venture into in Kenya but unfortunately, lack of adequate information on financial management practices, greed and insufficient resources having replaced reason, has led to contractors constructing buildings that are extremely unfit for human occupation, stalled structures and low returns on housing sector investors. This has prompted the Kenyan government to recognize housing as one of the big four agenda of the current Jubilee government. Specifically, the study determined the effect of financing decisions on performance of housing cooperatives in North Rift Counties in Kenya. The study was guided by. The study used descriptive survey design. The study targeted 90 respondents from 12 housing cooperatives registered by NACHU in the North Rift Region. The respondents included all the management committee members, credit committee members and finance officers of all housing cooperatives in the North Rift Region. The study adopted a mix of quantitative and qualitative techniques in data collection and analysis. Primary data was used and the data collected using open self-structured questionnaires. Content validity was used to determine the validity while Cronabach’s alpha coefficient was used to determine the reliability of research instrument. Data was analyzed using both descriptive and inferential statistics. For descriptive statistics frequency tables, percentages and means were used and for inferential statistics correlation and regression analysis were used. The SPSS Version 24 helped in the data analysis. The study findings indicated that there was a positive and significant effect of financing practices on performance of Housing Co-operative Societies (β=0.456; p<0.05. These findings will be of great significance to managers and policy makers to open an insight on the policies which will enhance the performance of the housing cooperatives. It will also provide input for further research works to be conducted on the housing cooperative societies in the future.
Effect of Organizational Justice on Employee Engagement in the Hospitality Industry
(European Journal of Business and Management Research www.ejbmr.org, 2022-07-04) Ojera, Patrick B.
This study was designed to asses’ organizational justice and employee engagement in the hospitality industry in North Rift region, Kenya. With a sample size of 234 respondents, an explanatory research design was used with a target population of 580 employees from star-rated hotels in the North Rift region. Questionnaires and interviews were used to gather information. SPSS version 25.0 was used to analyze the data using descriptive and inferential statistics. From the findings employee engagement and organizational justice have a strong significant relationship. Employee engagement was explained by organizational justice at 71.8%. The study's findings support the necessity to improve organizational justice in order to increase employee engagement. The findings of this study can assist the government (both national and county levels), as well as important stakeholders in the hotel industry, in identifying the need for developing organizational justice policies and practices to realize employee engagement
Effective Management of Strategic Issues in the Insurance Industry, Kenya
(European Journal of Business and Management, 2015-01-30) Ojera, Patrick B.; Swalehe, Mkamunduli A.; et.al
The purpose of this study is to examine how companies could prepare themselves to deal effectively with strategic issues affecting them with particular reference to the insurance industry in Kenya. This follows the turbulent environment in which the insurance industry in general and the Kenyan insurance industry in particular are currently operating in: international competition, the rapid technological changes, regional integration and globalization, change in customer needs and preference among others. These pressures have created the need to explore the current strategic issue management practices in the insurance companies in Kenya. In order to meet this objective, a census of all 38 insurance firms in Kenya was conducted by use of questionnaires. The findings led to the conclusions that, although most insurance companies in Kenya study strategic issues affecting their operations, none demonstrated the use of superior methods such as the European matrix method.
Influence of Adherence to Quality Management System Standards on Access to Water and Sanitation Services in Kenya
(IOSR Journal Of Humanities And Social Science (IOSR-JHSS), 2018-02-18) Ojera, Patrick B.; et.al
In Kenya, Over 3,100 Children Die Annually For Using Unsafe Water And Poor Sanitation. In The 2015/2016 Financial Year, Access To Water In Kenya Stood At 54% For Urban And 51% For Rural Areas. This Low Access To Water And Sanitation Services Could Be As A Result Of The Management Practices In The Water Services Providers. Previous Studies Have Revealed The Unsuccessful Attempts To Improve Access Of Water And Sanitation Services Through Privatization And Structural Reforms In The Water Sector.These Studies Did Not Assess How Management Practices Such As The Quality Management System Can Enhance Access To Water And Sanitation Services. The Objective Of The Study Was To Determine The Influence Of The Level Of Adherence To Quality Management System Standards On Access To Water And Sanitation Services. The Study Adopted A Combination Of Descriptive And Explanatory Research Designs. The Target Population Consisted Of The 86 Water Service Providers In Kenya. The Sample Comprised 70 Water Service Providers Who Were Selected Using The Stratified Random Sampling. The Respondents Of The Study Included The 70 General Managers Of The Selected Water Service Providers. Primary Data Was Collected By The Use Of Questionnaires. Secondary Data Was Obtained From The 2016 /2017 WASREB Report. The Instruments Were Tested For Validity And Reliability Through The Content Validity Index (CVI=0.833) And The Cronbach Alpha’ s Internal Consistency Index (A=0.773) For Reliability. The Study Found That Thelevel Of Adherence To Quality Management System Standards Significantly Influenced The Access To Water And A Sanitation Service In Kenya (T=15.7, P<0.05).The Study Recommended That The Management Of The Water Service Providers Should Strengthen The Level Of Adherence To Quality Management System Standards To Enhance Access To Water And Sanitation Services To The Members Of The Public.
Knowledge management and employee engagement in the hospitality industry
(INTERNATIONAL JOURNAL OF RESEARCH IN BUSINESS AND SOCIAL SCIENCE (IJRBS), 2022-08-28) Ojera, Patrick B.; et.al
Knowledge management is becoming indispensable in organizations since it is a powerful weapon for achieving competitive advantage. However, there is still a dearth of literature for employees and managers in organizations to link their investments in knowledge management and the value the organization gets in terms of employee engagement. This study was designed to assess knowledge management and employee engagement in the hospitality industry in the North Rift region of Kenya. An explanatory research design was adopted with a target population of 580 employees from star rated hotels in the North Rift region out of which a sample size of 234 respondents was picked. Data was collected using questionnaires and interviews and analyzed using descriptive and inferential statistics using SPSS version 25.0 for quantitative data and thematic analysis of interview data. From findings, knowledge management explained a 50.4 percent variation in employee engagement. A coefficient of .728 indicated that a unit change in knowledge management leads to .728 units of positive change in employee engagement. Knowledge management significantly affects employee engagement thus the rejection of the null hypothesis. The hospitality business should invest in proper employee knowledge-sharing initiatives to enhance employee competence and motivation, resulting in high levels of engagement. The finding of this study can help major stakeholders in the hospitality industry to strengthen knowledge management for employee engagement.
Moderating Effect of Marketing Mix Strategy on the Relationship Between Service Quality and Customer Satisfaction of Commercial Bank Customers, Nairobi Kenya
(iJARS International Journal of Economics and Commerce, 2017-01-31) Ojera, Patrick B.
Marketing strategy remains a critical driver of customer satisfaction and competitiveness in the banking industry globally. Despite this, Commercial banks in Kenya are yet to attain required customer satisfaction levels. This is evident in the low average customer satisfaction index (CSI) which dropped from 67% in 2011 with a downward trend to 60% in 2015 way below the Kenyan Banking industry benchmark of 77%. Studies on the relationship between service quality and customer satisfaction revealed both positive and negative results. These suggest that the relationship may be affected by other factors such as marketing mix strategy. Previous studies have not addressed the role of marketing mix strategy comprising of product, price, promotion, place, people, process and physical evidence in the relationship between service quality and customer satisfaction. The role of a moderating variable like marketing mix strategy can have a strong influence on the strength of the relationship thus it’s needed for the study. The main purpose of this study was to analyze the effect of marketing mix strategy on the relationship between service quality and customer satisfaction of commercial bank customers in Nairobi, Kenya.
Moderating effect of organization culture on the relationship between quality management system adoption and performance of public universities in Kenya
(African Journal of Business Management, 2021-02-27) Ojera, Patrick B.; Obura, Johnmark; et.al
The capacity of higher education institutions (HEIs) to serve as drivers to economic competitiveness has been negatively impacted due to the exponential growth and numerous constraints which interfere with their quality. In Kenya, HEIs, in their attempt to cater for the 28% increase in number of students, 6% government capitation cut and 14.3% of the 28 weeks, academic year time waste between 2014 and 2015, have encountered many challenges caused by overcrowding, crumbling infrastructure, inadequate human capital with 1:500 lecturers to student ratio and financial resources and declining quality of the professional courses on offer. They have raised concerns about the quality of public university education. The aim of this study is to analyze the effect of organization culture on the relationship between Quality Management System (QMS) adoption and organization performance of public universities in Kenya. The study was guided by structural contingency theory and equity theory; using a census survey with a Bureau of Standards. The study results revealed organization culture (β=0.492 p=0.030) moderated the relationship significantly implying the interactive effect of organization culture improved organization Performance by 0.7% (Δ R2 .007p=0.030). The study concluded that organization culture increases the effect of QMS adoption on organizational performance. response at 94.41% on a population 215 top management personnel of 11 public universities certified by the Kenya
Obstacles to the Implementation of Total Quality Management and Organizational Performance in Private Higher Learning Institution
(IOSR Journal of Business and Management (IOSR-JBM), 2014-05-30) Ojera, Patrick B.; et.al
This paper aims to identify the main obstacles to the implementation of Total Quality Management. The study is to test the structural order which would enhance Total Quality Management and at the same time seek to discover the systems sensitivity to the human resources with its ultimate effect on performance. To do so, the findings of a stratified sample size comprising of top management team, academic heads of departments, lecturers, support staff and students was obtained for the study. Structured questionnaires were administered and an interview schedule was arranged for a number of members chosen at random and all class representatives. Secondary data was obtained from the University reports on the Total Quality Management implementation and progress. Descriptive statistics have been used to analyse data. The data has been presented in terms of tables and graphs. The study revealed that the implementation of Total Quality Management in KCA University is facing challenges because members do not yet know how best to implement it. At the same time some members are not aware of Total Quality Management principles and do not understand how it works. The study only relied on an accessible sample within the University and was based on their word not considering the fact that sometimes people would respond depending on what they think you want to hear and not sincerely. The result of this study does not only identify the obstacles of TQM but also provides a reference to the managers of this learning institutions as well as the wider business world. The research provides a direction for both TQM scholars and managers and it can serve as a roadmap and a challenge to quality driven organizations.
Relationship between Service Quality and Customer Satisfaction of Commercial Bank Customers, Nairobi Kenya
(iJARS International Journal of Management & Corporate Affairs, 2016-12-16) Ojera, Patrick B.; et.al
Marketing strategy remains a critical driver of customer satisfaction and competitiveness in the banking industry globally. Despite this, Commercial banks in Kenya are yet to attain required customer satisfaction levels. This is evident in the low average customer satisfaction index (CSI) which dropped from 67% in 2011 with a downward trend to 60% in 2015 way below the Kenyan Banking industry benchmark of 77%. Studies on the relationship between service quality and customer satisfaction revealed both positive and negative results. The main purpose of this study was to analyse the relationship between service quality and customer satisfaction of commercial bank customers in Nairobi, Kenya. The target population was 1,072,500 customers of commercial bank customers in Nairobi. A sample of 384 was drawn using proportionate stratified random sampling technique to constitute 242 Retail, 81 Business and 61 corporate customers. The results revealed that service quality significantly contributed to customer satisfaction at (β=.488, p<.05). It was concluded that service quality contributes to customer satisfaction. The study recommends a more emphasis on improving and maintaining high service quality levels translating to customer satisfaction. Therefore the research provides a validated service quality model that can be used to clearly measure levels of service quality in relation to levels of customer satisfaction.
Role of strategic purchasing and supply management practices in firm performance:
(Global Advanced Research Journal of Social Science (GARJSS), 2013-08-27) Ojera, Patrick B.; et.al
In a census survey of 183 senior executives of public bus transport firms in Nairobi, Kenya, effect of strategic purchasing and supply management practices on performance was sought. A cross sectional survey design was adopted. Secondary and primary data were used. Descriptive statistics, Pearson’s correlation, multiple regressions were used to analyze data. Content analysis was performed on interview schedule results and other qualitative data. The results indicated that Strategic purchasing and supply management practices were high among the firms and positively and significantly predict public bus transport firm performance. The adjusted R2 value was found to be 0.398 implying that strategic purchasing and supply management practices accounted for 39.8% of the variance in the public bus transport firm performance. The results show that public bus transport firms practicing strategic purchasing and supply management have improved performance. This is important to the practitioners in the industry and other industries and the government as it implies that more emphasis should be made on this area. The regression results indicate a high error term that should be investigated further.

Browsing by Author "Ojera, Patrick B."

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