Knowledge management and employee engagement in the hospitality industry
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Date
2022-08-28
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INTERNATIONAL JOURNAL OF RESEARCH IN BUSINESS AND SOCIAL SCIENCE (IJRBS)
Abstract
Knowledge management is becoming indispensable in organizations since it is a powerful weapon for
achieving competitive advantage. However, there is still a dearth of literature for employees and
managers in organizations to link their investments in knowledge management and the value the
organization gets in terms of employee engagement. This study was designed to assess knowledge
management and employee engagement in the hospitality industry in the North Rift region of Kenya.
An explanatory research design was adopted with a target population of 580 employees from star rated hotels in the North Rift region out of which a sample size of 234 respondents was picked. Data
was collected using questionnaires and interviews and analyzed using descriptive and inferential
statistics using SPSS version 25.0 for quantitative data and thematic analysis of interview data. From
findings, knowledge management explained a 50.4 percent variation in employee engagement. A
coefficient of .728 indicated that a unit change in knowledge management leads to .728 units of positive
change in employee engagement. Knowledge management significantly affects employee engagement
thus the rejection of the null hypothesis. The hospitality business should invest in proper employee
knowledge-sharing initiatives to enhance employee competence and motivation, resulting in high levels
of engagement. The finding of this study can help major stakeholders in the hospitality industry to
strengthen knowledge management for employee engagement.
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Keywords
Knowledge Management, Employee Engagement